September 12, 2005

All Your Money Are..., Part IV: Classmates Caves

Apparently, even though they have this policy of never refunding money once it's been extracted from their customers' bank accounts ClassmatesDotCom is going to make an exception in my case, and issue me a full refund. Since it's rather unlikely that anyone with policy authority was contacted on Sunday, during the fourth anniversary of 9/11, just to fashion a special policy for lil' ol' me, I'm speculating that they refund to anyone who manages to keep up a barrage of five irate emails. (One original and four responses.) You probably don't even need to use proper diction or spelling.

But I'm not just an irate customer who had his pocket picked. I'm also a public policy researcher who would just love to find out how many people Classmates has nipped over the past three years, and since I now have a "free" membership, perhaps (as a commenter suggested) I' could put together a brief survey for people in the institutions where I went to school as a young turk. I know no one will pay me to do it, but it's a logical next step.

In the mean time if you or someone you know has had their account raided in this way you now know the policy prescription: One email followed by four irate responses gets a refund. Pass it on.

By Demosophist at 01:38 AM | |